Small Cute Dark Red Pointer

Founding Directors - Value Add Consultancy Private Ltd.

Go to content

Main menu:

Founding Directors

VAC Team

VAC Founding Directors, Vivek Mahindru and Vikas Chhibber are experts in CRM, Learning and Development & Operational Excellence. They have significant management consulting experience and have undertaken consulting assignments for well reputed brands like Fashion TV - Bar & Lounge, Habibi, Bal Bharati Public School, Binge, Kesars, The Skybar and Om Innovation Call Services. They are a special group of individuals, who by way of their expertise have committed to elevating organisations on both the customer and people front. In particular, their coaching and hand holding allows the organisations to operate in a highly proficient manner. Vivek and Vikas founded Value Add Consultancy Pvt. Ltd. in September 2014 and since then, the company has expanded its portfolio by roping in a panel of experts that comprises of experienced professionals in the industry, thus making it a one-stop solution for all our clients' needs.




Vivek Mahindru

(General Secretary - Association of Indian Mystery Shoppers)

Founding Director and Chief Customer Officer
Chief Coaching Expert - Guest Delight and Loyalty


vivekmahindru@vaconsultancy.in

(Certified as Quality Individual by the Quality College)

Recommendations on LinkedIn

Skills Endorsements and Certifications


A driven individual, comfortable in handling key accounts whilst exceeding service expectations. Possessing an outstanding track record of understanding, defining and shaping a customers' needs.


Professional Synopsis


Ø   Post-Graduate Diploma (Sales & Marketing) - (Regular – 2.5 years - Equivalent to MBA in the market) with over 18 years’ experience in the areas of Customer Relationship Management in the service, hospitality and retail industry.

Ø   Proficient  at  managing  successful  process operations &  delivering  excellent  customer service in adherence with service standards for business excellence.

Ø   Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and training.

Ø   Holds the distinction of:-

-     Diversified exposure in Telecom, BPO & KPO, Hospitality and Retail Sectors.
-     Professional experience in big brands - Bharti Airtel, Aptara, Pizza Hut, KFC, Costa Coffee, F&F and Delhi and Mumbai Airports (FRB Division).
-     Represented  Delhi  in  developing  a  Web-based  Knowledge  Base  on a  Pan India  Bharti Project (AirTel) on ECRM called EXCEL (Endeavor for Excellent Customer Experience & Loyalty) for a year.
-     Recognised for the best CRM practice amongst all franchisee partners by parent company.
-     Editor of the Company’s Newsletter.
-     Participated  in  People   Capability   Workshop   aimed  at  making  your  teams  more effective and productive.
-     Awarded Performance based Certificates and other recognitions by the organisations.
-     Expertise in handling both international and domestic clientele.
-     Automation of CRM Processes for efficient customer centric systems and stronger SOPs.


Career Highlights

·      F&F, Floor and Furnishings (I) Pvt. Ltd. as Head - Customer Relations for Pan India.
·      Devyani International Ltd. (RJ Corp company) as Senior Manager - Customer Relations for Pizza Hut and KFC Pan India and Nepal and Costa Coffee and Disney Artist All Over India.
·      Techbooks International (Aptara) as Project Manager – Pan U.S.
·      AirTel (Bharti Cellular Ltd.) as Care Touch Officer (Handling Major Accounts and Corporates).




Vikas Chhibber

(Vice President - Association of Indian Mystery Shoppers)

Founding Director and Chief Learning Officer
Chief Coaching Expert - Learning and Development


vikaschhibber@vaconsultancy.in

(Certified Trainer by Adidas India & YUM! Restaurants)


Skills Endorsements and Certifications



A driven individual, comfortable in handling training and operations whilst exceeding service expectations.



Professional Synopsis


Ø   Graduate - English Honours with over 21 years’ experience in the areas of Operations and Training in the hospitality and retail industry.

Ø   Proficient  at  managing  successful  process operations & imparting high impact training in adherence with operational standards for business excellence.

Ø   Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, operations and training.




Ø   Holds the distinction of:-

-     Diversified exposure in Hospitality and Retail Sectors.
-     Professional experience in big brands – Adidas India, Devyani International Ltd.(Biggest Franchise partner of YUM! Restaurants India owner operator of iconic brands like Pizza Hut & KFC), Barista Coffee Company & Yo! China.
-     Was part of the core team which initiated “Adidas Retail University” (biggest initiative by Adidas India for its workforce) Pan India.
-     Played a key role in establishing Training Department for Yo! China.
-     Recognized as one of the best top 10 performers in Devyani International Ltd.
-     Participated  in  People   Capability   Workshop aimed  at  making  your  teams  more effective and productive.
-     Awarded Performance based Certificates and other recognitions by the organisations.




Career Highlights


•   Devyani International Ltd. (RJ Corp Company) as Training Lead - Learning & Development PHD (Pizza Hut Delivery Pan India).
•   Adidas India as Manager – Training (Pan India) .
•   Yo! China as Manager – Training (Pan India).
•   Barista Coffee Company as Area Manager – Delhi - NCR.   
•   Regent Palace Hotel (Dubai)  as Sr.Captain in the Italian Restaurant Puccini’s .   
•   Nirula’s as Restaurant Manager.

 
Back to content | Back to main menu