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Services - Value Add Consultancy Private Ltd.

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Enhanced Customer Relationship Management



We strongly believe in calling a Customer our Guest. It’s not about selling a product or a service; it’s about delivering an experience, resulting in brand loyalty and a long term relationship. CRM Retainership Model inculcates this mindset among employees and comprises of the following service deliveries from Value Add Consultancy.

  • Content Development and Process Roll out* (Robust complaint control mechanisms, evaluation of feedback forms, response letters, festive greetings, birthday and anniversary greetings, etc.)

  • Complete Analysis, Reporting and Data Entry

  • Advisory on feedbacks from various channels w.r.t. Sensitive Concerns

  • Personal Intervention in Stores on regular basis – following up on open complaints to ensure timely closure and ensuring CRM processes are followed religiously system wide


   * In the stand alone CRM Retainership model, Content Development Costs are not inclusive and are charged as per the mandays required for content development, whereas in the Combined CRM and L&D Retainership Model, the charges for developing content are NIL and are inclusive in the Retainership Cost.
   
We also provide Mystery Shopping and Loyalty Programmes through our business affiliates

 
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