Enhanced Customer Relationship Management
We strongly believe in calling a Customer our Guest. It’s not about selling a product or a service; it’s about delivering an experience, resulting in brand loyalty and a long term relationship. CRM Retainership Model inculcates this mindset among employees and comprises of the following service deliveries from Value Add Consultancy.
Content Development and Process Roll out* (Robust complaint control mechanisms, evaluation of feedback forms, response letters, festive greetings, birthday and anniversary greetings, etc.)
Complete Analysis, Reporting and Data Entry
Advisory on feedbacks from various channels w.r.t. Sensitive Concerns
Personal Intervention in Stores on regular basis – following up on open complaints to ensure timely closure and ensuring CRM processes are followed religiously system wide
* In the stand alone CRM Retainership model, Content Development Costs are not inclusive and are charged as per the mandays required for content development, whereas in the Combined CRM and L&D Retainership Model, the charges for developing content are NIL and are inclusive in the Retainership Cost.
We also provide Mystery Shopping and Loyalty Programmes through our business affiliates
Learning and Development
With changing demographics, cultures and increasing pressure to deliver results, it is more difficult than ever to manage a team and to find the time to consider the challenges ahead from a new perspective.
The "Coaching Modules" tab contains a short description of each module to give you a brief idea on the content that will be developed and delivered in the training sessions.
Behavioural Coaching helps people to do different things to achieve the different outcomes that they are looking for. Behavioural Coaching uses a deep understanding of human behaviour to facilitate change, help people understand their own behavioural preferences and allow them to be much more effective in dealing with others.
Operational Coaching is focused on the success of the business; it's an ongoing professional relationship which helps people produce extraordinary results. The outcome is improved performance and bottom line results.
Corporate Social Responsibilities
(Giving Back to the Society)
One of the most contemporary definitions is from the World Bank Group, stating, “Corporate social responsibility is the commitment of businesses to contribute to sustainable economic development by working with employees, their families, the local community and society at large, to improve their lives in ways that are good for business and for development.
As a responsible company, we are committed towards improving the quality of lives of people in the communities in which we operate. We wish to be a company which is respected by people for its commitment towards social causes.
We also as a regular practise, encourage our clients to donate towards the needy by contributing to reputed NGOs like Goonj and as a continuous process, a portion of our earnings goes to CRY India.
We help the organisations to fulfill their "Corporate Social Responsibilities" by planning the following actitivites.
List of Activities
Old Unused Materials Donation to the Poor and the Needy
Blood Donation Camps
Health Check Up Camps
Recycling of Old Paper
Executional Excellence (Hospitality Operations)
Value Add Consultancy Pvt .Ltd. provides Consultancy Services with a particular stress on assisting and guiding new and existing entrants into the field of Hospitality.
VAC undertakes to provide Operational Services and Assistance normally required by Owners and Investors, wishing to develop their brand in compliance with international standards, which in turn can compete with the best of its kind in the world.
We provide expert services and have specialized skills in virtually every segment of the hospitality industry. We are dedicated to promoting the highest quality of professional consulting standards and practices for the hospitality industry.
Develop Standard Operating Procedures
In consensus with the stakeholders, SOPs will be developed for the entire organisation. This includes a complete Service Manual covering all the aspects of running a great hospitality venture.
Great Onboarding -
This refers to preparing a detailed Manpower Requisition Guide by position, together with an overall Organisation Chart. This includes developing staff Handbook as well with clearly defined Vision, Mission, Core Values, Career Path and HR policies.
This approach eliminates all the initial doubts that a new joinee may have and generates confidence towards the organization, which in turn, limits staff turnover, ensures efficiency and develops motivated teams.
The Consultants will prepare a Pre-
This involves making in depth analysis of the profit and loss statement, inventory management, forecasting, ordering and other daily checklists for the outlet once operations are established. Implementation of these along with recommendations are made to streamline operations and ensure minimum snags.
Ongoing Management Services
Supervision and Management
Taking the association further, we provide the requisite services on retainership model to regularly supervise and manage the running operations, ensuring executional excellence.
Operational Reviews and Guest Satisfaction Indexes
Oversee and conduct monthly operational reviews along with the stake holders and the Ops team to monitor progress and fill in gaps, if any. Detailed Guest Satisfaction Dashboards will be shared with the management and the Ops Team post analysis, giving insights to the ground reality from Customer’s Perspective, highlighting turn offs (opportunity areas).
Also, strong and robust complaint control mechanisms will be implemented to avoid recurrence of complaints.
Ongoing Staff Recruitment
Facilitating the ongoing staff requirements of the client based on the organizational needs (Attrition and Bench Planning).
New and Refresher Coaching Programmes
The development and implementation of coaching programmes aiming towards elevating the brand by increasing the people know-
This would ensure individual growth and internal promotion resulting in the long-
Maintenance of personnel files and records for all personnel to ensure that conditions of employment are fulfilled in accordance with local legislation and codes of practice. Also implementation of Progressive Coach and Counsel Mechanism (Disciplinary Policy) and periodic review of yearly Blue Chips (KRAs and KPIs).
Monitoring and appraising employees’ ability and performance in all aspects of their work from time to time.
Periodic Premises Audits
Back of the House -
Front of the House – Service Observations Audit to be carried out on the shop floor to gauge the gaps and coaching needs.
Also, ‘trained mystery shoppers’ can be engaged to rate the experience hands on highlighting the shortcomings and appreciating the best practices. These results can be directly linked to the operator’s KRAs.
To maintain high job satisfaction, it is extremely important to incorporate various team building initiatives and conduct one on one with the internal customers from time to time. Such practices along with other people engagement activities like frequent celebrations and get-togethers are always an area of prime focus for VAC.
Strengthening Bonds (WoW) - Customer Engagement Measures
Relationship Building Programmes are another one of our topmost priorities to ensure brand loyalty and maniacal connect with the regular clientele. Differentiated Service (Giving a reason to return) is what we believe in.
Timely and Unbaised Appraisals are very crucial for a successful organisation. Transparency is the key, and to put the same into practice, Self appraisals should be encouraged in order to ensure no ambiguity, of whatsoever kind. VAC in this regard, will handhold brand owners in building processes that promote fair appraisals.
To conclude, whether you are starting a new brand from the scratch, or simply improving your day-
Blood Banks (Set Up and Regular Operations)
Setting up or modernizing blood bank requires a substantial knowledge and investment with a lots of time and effort. It encompasses a wide range of complex activities starting from preparation of the project proposal to ensuring uninterrupted day-to-day functioning of the Blood Bank. The intricacies involved in each of the activities require expertise, without which the time involved and capital investment can shoot up to very high levels.
Anu Mahindru, Chief Coaching Expert - Blood Bank (Set Up & Regular Operations), brings over 15 years of rich experience in blood center operations and transfusion medicine to Value Add Consultancy Pvt. Ltd. With such diverse experience, she is well-versed in accreditation and licensure requirements, to include NABH and ISO. Building organizational capacity, Anu integrates standards and regulations with workplace protocols to achieve quality-driven operations.
Anu did her 3 Years Regular Diploma in Medical Laboratory Technology from Board of Technical Education, New Delhi, India and her name is approved by the Drug Control Department of India since 2004. During her professional journey, Anu had an opportunity to work with many reputed Blood Banks at senior positions, wherein she focused on the development of quality systems in blood center operations.
With the in-depth knowledge, combined with the expertise of 15 years as a top blood bank professional, Anu hand holds the blood center projects as the Chief Mentor by providing the best solutions for various blood banking needs i.e. in setting up of new blood banks, in quality management, process improvement systems and solutions to blood, plasma and/or management facilities; transfusion services.
So if you are planning to set up a new blood bank or upgrade/improvise the existing facility, then you can rely on Value Add Consultancy Pvt. Ltd. for all your needs. We will help you to set up a fully functional blood bank that not only conforms to Drug Rules but also to International Standards..