Leadership, Achieving Bold Goals and Never Give Up Attitude
This module is regarding selfless leadership spirit and teaches how to take everyone along not authoritatively, but by gaining their teams trust and by winning their confidence.
It also emphasizes on a Breakthrough Thinking – Out of the Box Mindset, which is completely different from Incremental thinking to ensure Breakthrough Results.
Effective Time Management
The Time Management module talks about organizing life, time and work by using various tools to ensure better productivity and less stress.
WoW Guest Service including "How to read Guests"
This module coaches on going an extra mile by exceeding guests expectations.
HOW TO BUILD VALUED RELATIONSHIPS…
HOW TO DELIVER A WoW EXPERIENCE...
HOW TO WIN HEARTS AND MAKE GUESTS BRAND LOYAL..
*This session is only for one day in the "BPO/KPO Industry".
Team Building and Winning as a Team
Team Building focuses on forming teams, handling differences amicably, indulging in constructive arguments and most important, channelizing their positive mindset into a common goal as a group.
Ownership and Minimum Guest Expectations
This first half of this session imbibes the value of Ownership among the employees. It talks about taking charge of one’s own life, getting out of the blame game mindset, believing that the “BUCK STOPS AT ME”.
The second half of this session focuses on apprising the employees with the minimum expectations of guests from any well reputed brand in the market.
Grooming, Soft Skills and Effective Communication
First impression is the last impression. Hence being presentable verbally and non-
Transition into a Quality Individual
This module coaches on the absolutes of quality and introduces tools and techniques that help individuals to make quality a part of their daily life.